SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of footteaseshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://footteaseshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
материал хорошего качества, еще не устанавливал, товар хорошего, продавца рекомендую !!
Досить крупні вставки, наскільки зручні буде видно пізніше. Клеїться просто шикарно
Shvidko was delivered (Nova poshta). The goods are reviews. I recommend it.
Convenient, practical
Very cool insoles, protect foot before opening but are enough thick
Girls are just a super thing, God, why didn't I know about them before... Will help if: rub shoes on the heel or vice versa shoes wide, just perfectly order myself 3 more let them lie
I am satisfied with your purchase. Delivery after 11 days! Recommend
Everything corresponds to the description. Excellent can be taken!
Delivered to Grodno in 15 days. In the case did not visit, I hope that they will hold securely
As the picture still no השתמשתי, invited שיהיה home mother will shoe tricky.
Прежде чем приклеивать, стоит хорошо продумать в каком положении вы их хотите закрепить на обуви. При попытке отклеить (на это уйдёт много сил), на обуви останется клей.
Just as described, they work well. They are a bit thinner than I expected so I don't recommend for shoes that are a lot bigger. Delivered in a month to Serbia. I will order more from this store.
Tip top
The item is fine. I hasn’t tried it yet but I hope it’ll alright in using. Got it quite quickly.
very beautiful
super
Only 2 euros, and your shoes become mega comfortable. Magic
Conform to the description, good quality, very fast delivery
We came in two weeks. Never ordered this and did not try, although every year I suffer with a change of shoes, since I rub very much. In appearance and touch quite thick and obemny, I assume that for free shoes will be the very thing. With Zidi there is a cool surface, but great doubts that you can remove and paste on another pair.
Product received, in summer is tested, it feels soft, I hope it is against bubbles help:)