SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of footteaseshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://footteaseshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As in the description I received quickly thank you to the store
de très bonne qualité je les recommande vivement merci
thanks for insoles.
The product is such that the description took 20 days to arrive in the country which Mexico are very comfortable I highly recommend
The product complies with the description. Received within 8 days. Easy to cut to the right size.
Very confortable , good "feel" walking around. Fast delivery , good store , thank you for the free gift , but, what is it ? (see picture)
The description of the product is correct. The shipping and the delivery were very fast. I received the product in about fifteen days. The quality is very good Thank you
perfect, great quality and fastest shipping i have seen on ali, just 2 weeks to iceland, i am super happy
размер подошёл.доставка очень быстрая.
Too thick. Caused me horrible leg pain that last for several
Thank you store. The product corresponds to the description.
For now, they adapt to the foot.
Très bon produit. Arrivé dans le temps prévu.
They are good quality
Awesome, very fast shipping. Good quality, nice feeling.
норм стельки, но чето мне кажется там не европейский размер а всё-таки российский ну или их короткий европейский, специально взял с запасом хватило в притык
Excellent for foot straightening and comfort of the best for shoe pads experienced by very good material and comfortable in the heel of the foot for many people movement
Insoles Super I order the second time. Excellent goods are very high quality, fast delivery. Gifts from the store.
It’s an excellent product it’s really effective for correcting legs and I’ll buy more.. recommend
The store put more laces as a gift. Thank you very much. I highly recommend this seller and this store.