SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of footteaseshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://footteaseshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel came very quickly good packaging but has not yet tried
Look very quality hope it will work
Delivery just over a month. The parcel was tracked all the way. The store put in an additional 6 pieces as a gift. Thank you.
It's all right. I'll try. About the efect, I'll unsubscribe. Thank you.
The order came quickly, corresponds to the description! Everything is clear!!! I recommend the store and will order more!!!!
It looks good. We'll have to see if it works.
Came in 3 days, took from sdek at first glance, everything is fine, as in the case I will look. Plasters have herbal smell, quantity exact, come with carton box (DIY). I recommend the store and the store.
Delivery a little long but without any impact on the product, super packaging compliant product... more than try and I will leave an additional opinion
Need to put the material on the sticker ננסה the product ואחזור give פידבק extra if that's right
Все отлично, пришло с курьером до двери. Единственный минус, один пластырек загнулся, но не критично. Пробовала, не знаю, как на счёт шлаков и прочего, но просыпаться с утра стала значительно легче.
Went for more than a month. Delivery to the doors cdek. The store is sociable. Recommend.
It came very quickly, ordered 06.02 brought the courier SDEC 10.02. Quantity corresponds to: 100 patches and 50 pairs of packages with herbs. I take not 1 time, I draw a lot from me.
Vamos probar a ver como va.
They smell of herbs, wormwood. It's okay, thank you.
Delivery 1,5 month. Brought home by sdek. While I use 3 days, I can not say anything.
Thank you. To Germany arrived in 16 days, all whole and without damage (disassembled, photo attached). I did not communicate with the store, there was no need. I have not tried it yet, I will leave a comment later, after use.
The parcel went very long, since there is no delivery from Russia! I ordered the first time, I hope that I will like it. Thank you store!
It came to Magnitogorsk for a week with courier delivery. Ordered mother-in-law from swelling. We don't know the result yet. When there is a result, I will add a review. And so I recommend, because they took the patch for the back-helped.
Finally the goods came, today took it at the mail. Went this time longer than usual. The packaging was worn out and but everything is intact! Now the smell is not the same, much weak. I'll see how the quality is, then I'll Unsubscribe! Thank you for the goods to the store!.
Ordered 22.09. Got 02.10. Very fast delivery 5 +. store quickly sent the parcel. Track was tracked. The order was made from the Russian Federation. In addition, by SMS, two messages received about the shipment and about before the rate on the mail. About the product: 50 pairs of bags with filling, each pair is packed individually; 100 pcs of glue patches-by number, it was clear. I used these similar ones before, to improve well-being, they pull out toxins. Glue them on the sole of the legs (preferably in 21.00), on it there are points, who are responsible for a certain body in our body. Seller recommend. How do these