SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of footteaseshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://footteaseshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered insole 2 cm for sneakers. Slightly cut them for its size and everything is super! It is very soft to walk, when walking a little springs the heel. Spots slightly raised and it became very convenient to walk, as in sneakers a little bit of heel. I'm happy!
Very good quality. Fast delivery. Highly recommended. Purchase with confidence. Thank you store.
Good qulity. Dense. Recommend
Fast delivery. Nothing to report. Good product, fit well in sneakers, boots...
It is also worth considering that the insoles are made of such a material that under the weight of the body they live a little, and because of this, the leg in the shoes constantly constantly goes constantly Which leads to the wipe of socks and the formation of holes in the back of the heel and the wear of the back of the shoe
the order arrived early. there is only one drawback .. I ordered 3 pairs of insoles, 2x2cm and 1x3cm. I received 1x2cm and 1x3cm in a single package. I guess the other 2cm pair didn't send me. are you kind enough to refund or resend the missing insole? thanks in advance and happy healthy new year to all of you.
Стельки классные, что я и хотела. Брала на подъем 2см. Всё соответствует описанию. Пятка достаточно упругая, но не жёсткая. Рекомендую товар и продавца. Брала мужские 41-45. Стельки длиной 30 см по верху и 29 см по подошве.
<2en> super snel gekregen en weet je ik voel me zo erg gelukkig eindelijk ik ben ook lang en is super goed kwaliteit ik raad iedereen. <2en>/(en) I suggest to everyone very good quality and at the end of the neck reached the normal length smoothly plus very quick shipping service that you are good on AliExpress. *****
Insoles just super thank you very much to the store came very quickly take it will not regret recommend
Good product but the delivery is zero, I asked for delivery at home and I am delivered in deposit 20 km from home, so 40km go back. Seller ok but beware of the delivery provider
Tal and as Describes
Good insoles, there is a smell, I hope it will fade! Thanks to the store, I recommend!
The goods reached Moscow in two weeks. Visually everything is super.
I like it very much, the product, I would like you to inovate in the use of other materials, like adidas's ecoboost, that's awesome.
They look great in principle, now I'll test them and if I like the feeling and the quality is just as it looks, I'll get you a few more.
Just like the pictures. They look very good even if you have to try it to find out if they are comfortable. Very well packed. Arrived in Spain in 15 exact days from the date of purchase
Nice quality, very comfortable, came in a nice bag, you can tell the difference between sizes by looking at the heel size.
The goods came to Moscow quickly. I have a foot size 38, slightly cut under the size along the special lines. When wearing, the heel does not fail and gently and at the same time keeps the shape. Hardened the highest put in sneakers and shoes for growth. I'm very pleased with the order
Super, you will not regret! Height does not eat when worn, go size in size. I will order more
very good super fast shipping thank you store