SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of footteaseshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://footteaseshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received, everything quickly enough was sent and Russian mail did not have with delivery
I received, 2 weeks earlier than the specified period, like nothing, I will carry, I will find out, there are no complaints to the store, I sent promptly)
Quality sole. Ultra Fast Delivery (8 days)
The store immediately sent the order, the product fully corresponds to the description, the size approached. Seller recommend.
Insoles came quickly in a common parcel. I liked it very much, put it in home slippers. It is convenient that in the area of the heel on both sides of the sides, or something, the leg does not twink. The surface is pleasant, you can without a sock. I wrote out all sorts of insoles in this store to pick up myself.
With a green heel (beige top) have a ledge, "Conch" under the arch, like orthopedic With a blue heel (gray top) just soft insoles without a ledge. Seller to 4 pairs of insoles put porous insoles and heel protection
I'm delighted with the goods quality, there is also a soft adhesive pad in the kit so that the heel does not rub when new shoes. She's in the photo in cellophane.
At 41/42th we will cut, in short Delivery was personally in hand by Courier Very fast Thanks
Delivery 4 weeks to central Russia. Looks good insoles. As a gift, two spots.
Excellent orthopedic insoles pleasantly spring when walking the leg comfortably rise for the leg is not very big is not particularly felt but its money is definitely perfectly made.
The store is super, sent instantly. We went to Ukraine in just 12 days!. Good insoles
Excellent Product, excellent quality. Worth the investment. Fast delivery. Reliable buyer.
Shipping fast. Insoles are good, they hold the heel well. You can cut them to size. As a gift, two pads from calluses. Thank you. Recommend.
All as in the description. I did not experience wearing these insoles yet. I'm so happy.
Very fast and very good quality and very comfortable. Strongly recommend to purchase and the store. After tested all 100% top.
Fast delivery!!!!! Orthopedic insoles without smell. At first glance, made qualitatively, only size 46 is suitable for 44,5. The store put a small gift.
Very comfortable, just with my pain ankle.
Arrived well ahead of schedule, material looks very good, product ad congratulations!
Got everything right, will try to see if is good
The size is slightly too big, but nothing terrible, I cut it myself