SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of footteaseshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://footteaseshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Insoles are good, just fire! Seller Thank you! Until Chelyabinsk month.
I highly recommend the quality.
The order was made a second time, as always, super, I recommend and the goods and the store
I take it for the third time. Good, strong, feet relief. This time I ordered my son, the goods correspond to the description.
The goods have not yet been used on the pre-name of the napping. In appearance, made qualitatively. How will I write in the process in additional review.
To Vladimir 2 weeks. Good, but thick. Application is limited. But I order not the first time.
They look very high quality, a little harsh, but maybe it should be
Everything corresponds to the description and photo. I took 5 size on the river. 37. Very well done. I do not know how it will be in the sock. But so far I liked everything. I did not communicate with the store. Super fast shipping. To Tula in 14 days. I'm happy with the purchase. Thanks to the store.
Good insoles, the size missed, while I use in galoshes, because. They didn't fit into the croses. Insole volume support of the foot is good. A little is not convenient, but it's apparently because of the flat feet. In a couple of months I'll add. Delivery in general package, about 30 days
Everything came, everything came in size. Only here one pair came only on one foot, but with the store all decided. Sent me again, see what comes.
Insoles correspond to the description, there is a light smell, I think it will quickly fade.
These are the best insoles, the quality is excellent, comfortable and really orthopedic!!! Thank you very much
Super fast delivery. Insoles are wider then expected - please note.
Insoles correspond to the description, a powerful orthopedic arch, well supports the arch of the foot. Very fast delivery
Everything is fine. The size approached perfectly. Shipping fast. Thank you
The order is satisfied. It fully corresponds to the description, thanks to the store!
Very fast delivery, very nice product, meet my expectations
Ordered 06.10. Has already received 21.10 in Rostov on Don! I think that very quickly! On the leg 26 cm size 7 -26 cm, I would like a little longer. My flat foot on all sides is still not very tight. I'll try as in the sock will be, will the legs be less sick. Shoes, of course, you need to be free for them. The front part is very soft, it's hard to insert into the shoes, it's stuck under the bottom all the time.
Exactly as shown. Happy with my purchase and recommend this store.
Good product! Recommend to everyone! Take 25 days to arrive and not paid taxes nor that rate of curreios of 15 dollars. Still not tested, but seems very good quality also… Back to give more feedback! For those who enjoy travel long distances on bike, look on YouTube for traveling long distances and or put in search of Sao Paulo the Assunção in Paraguay in 9 days, 1600 km .... Or are Paulo the Curitiba, Sao Paulo the bush thick South .. Channel name is traveling long distances!